Device42 recently completed software integration with Atlassian’s JIRA – a leading IT service management software and the integration connectors are available in the Atlassian add-on marketplace.
Integration Capabilities
The Device42 add-on enables JIRA users (JIRA Server 6.0 6.4.7) to integrate Configuration Items (CIs) data provided by Device42 with JIRA service workflow items. More specifically, the integration enables users to:
- Link CIs to issues in JIRA. Once Device42 CMDB data is synchronized, device or rack CI’s on a JIRA issue can be linked a Device42 screen (in a new tab) with details of that object
- When creating a JIRA service issue, select configuration items (CIs), such as devices or racks, directly from a dropdown menu of CIs
- When creating a JIRA service issue, users can search for the Device42 CI inventory using the object/CI names.
With access to asset information within the JIRA service ticket, IT staff can more efficiently respond to and resolve device related service tickets.
Additional JIRA Connector Information
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The Device42 JIRA Connector is available at no cost to JIRA users in the Atlassian’s add-on marketplace website: https://marketplace.atlassian.com/plugins/com.device42.atlas.jira.d42jira . Device42 support documentation is available in Device42’s online product support site: /integrations/jira/
